This masterclass will highlight best practices for delivering exceptional customer experiences that foster long-term relationships and drive business growth. We will explore how to build a customer-centric organization, empower employees to deliver outstanding service and leverage novel technologies to measure and improve service delivery.

 Details below.




HEC Paris in Qatar - 2nd Floor



Tuesday, 16 May 2023



5:30-7:30 PM 

(Registration starts at 5:00pm)


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Dimitrios (Dimitris) Andritsos is an associate professor of Information Systems and Operations Management at HEC Paris. He holds a Ph.D. in Management from the UCLA Anderson School of Management, a Masters degree in Supply Chain Management from the Massachusetts Institute of Technology and a Masters degree in Industrial Engineering from Purdue University.His research relies on data-analytic techniques to explore two broad settings: i) The pharmaceutical supply chain, where he has focused on manufacturing operations and more specifically on the development and impact of manufacturing process innovations, and ii) Healthcare delivery, where he has studied questions around the operational implications of health policy and the role of process design as a driver of value-based care. At HEC Paris, Dimitris teaches various courses on health care, services and operations management at the pre-experience, full-time MBA and executive MBA levels and is the academic director of the EMBA specializations on service management and healthcare management and policy. He has been twice-nominated for HEC Paris’s school-wide award for teaching excellence across programs.

Professor Dimitrios Andristos